Legal notice under § 5 of the German Digital Services Act (Digitale-Dienste-Gesetz, DDG) and § 18 of the German Interstate Media Treaty (MStV).
Yinchao Chen Bansinerstraße 29 12619 Berlin Germany
Novaku Captions is operated by a natural person, not a registered company. There is accordingly no commercial register entry, registration number, or authorised representative to state.
Email: [email protected]
Email is the fastest way to reach us and is monitored directly. We answer support and legal notices at that address.
Yinchao Chen, address as above.
As required by § 36 of the German Consumer Dispute Resolution Act (VSBG): we are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
This does not limit your right to bring a claim before the courts, to refer a dispute to an approved alternative dispute resolution body in your own country, or to exercise any statutory right. See the Terms of Service and the Refund Policy.
Purchases are sold by Yinchao Chen. Card payments and receipts are processed by Stripe Payments Europe, Limited. Stripe is the payment processor, not the seller; see clause 4 of the Terms of Service.
How we handle personal data, how long we keep files, and how to exercise your rights are set out in the Privacy Policy. Privacy enquiries: [email protected].